For many patients, yes — clinical studies have shown that scalp cooling can significantly reduce hair loss for many people undergoing certain chemotherapy regimens. Results vary based on your specific drugs, dosage, hair type, and how consistently the capping protocol is followed. We'll talk honestly with you about what to expect given your treatment plan, and we'll never overpromise.

Scalp cooling has been used for decades and is generally considered safe for most patients with solid tumors. It is typically not recommended for patients with blood-based cancers (like leukemia or lymphoma). Always discuss cold capping with your oncologist before starting — we encourage it, and we're happy to provide information you can bring to that conversation.

We'll be honest: the first 10–15 minutes of each cap are cold. Most patients describe an intense chill that fades to numbness, and say it becomes very manageable after the first session or two. Your kit includes comfort items to protect your forehead and ears, and we share practical tips (warm blankets, warm drinks, distraction) that genuinely help.

Yes — cold capping works best with a care partner (a spouse, friend, family member) who handles cap rotation on treatment days. Caps need to be swapped on a schedule, and it's hard to do alone. We train your care partner right alongside you so they feel confident, not burdened.

Cold capping must begin with your first infusion to be most effective — you can't start partway through treatment and protect hair that's already been exposed. That's why we encourage reaching out as soon as you have a treatment schedule, ideally two or more weeks before your first infusion.

Most patients who cold cap successfully still experience some shedding — that's normal and expected. The goal is retaining enough hair that you feel like yourself and hair loss isn't visible to others. Many patients achieve that; some retain more, some less. We'll always give you a realistic picture rather than a sales pitch.

Gentle is the rule: less frequent washing, cool water, no heat styling, no coloring, minimal brushing, and satin or silk pillowcases. Your kit includes a full hair care guide, and our concierge team can answer specific questions as they come up throughout your treatment.

Normal wear from regular use is completely expected and never counts against your deposit. If something breaks during treatment, contact us — we'll get you a replacement quickly so your treatment schedule isn't disrupted. The deposit only comes into play for significant damage to the cooling equipment or if it isn't returned.

Yes — we ship nationwide from Dallas–Fort Worth, and return shipping is included when your treatment is complete. Wherever you're receiving treatment in the U.S., we can get a kit to you.

Sometimes. Coverage is improving but inconsistent — some insurers reimburse scalp cooling, and some states have passed legislation requiring coverage under certain plans. Most patients today pay out of pocket and pursue reimbursement with the itemized receipts we provide. See our Insurance page for a fuller picture.